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Terms of Service

1. Introduction

Welcome to ZapUp! These Terms of Service (“Terms”) govern your use of our website and services (“Services”). By accessing or using ZapUp, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Use of Services

  • Eligibility: You must be at least 18 years old to use our Services. By using ZapUp, you represent and warrant that you have the legal capacity to enter into a binding agreement.
  • Account Registration: You may need to create an account to access certain features of our Services. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • Prohibited Activities: You agree not to use our Services for any unlawful or prohibited activities, including but not limited to spamming, hacking, or violating intellectual property rights.

3. Payment and Billing

  • Subscription Fees: Certain features of ZapUp may require payment of subscription fees. By subscribing to these features, you agree to pay all applicable fees and charges.
  • Billing: We may use a third-party payment processor to bill you through a payment account linked to your account. All fees are exclusive of taxes, and you are responsible for any applicable taxes.

4. Intellectual Property

  • Ownership: ZapUp and its original content, features, and functionality are and will remain the exclusive property of ZapUp and its licensors. You may not reproduce, distribute, or create derivative works from any content on our platform without our explicit consent.
  • Trademarks: All trademarks, service marks, and trade names displayed on our platform are proprietary to ZapUp or their respective owners.

5. User Content

  • Responsibility: You are solely responsible for the content you submit, post, or display on or through our Services (“User Content”). By posting User Content, you grant ZapUp a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your content.
  • Prohibited Content: You agree not to post any content that is illegal, offensive, or violates the rights of others.

6. Termination

  • Termination by ZapUp: We may terminate or suspend your account and access to our Services at our sole discretion, without prior notice, if you violate these Terms.
  • Termination by You: You may terminate your account at any time by following the instructions on our platform. Upon termination, your right to use the Services will immediately cease.

7. Limitation of Liability

  • Disclaimer: ZapUp provides the Services on an “as is” and “as available” basis. We do not warrant that the Services will be uninterrupted or error-free.
  • Limitation: In no event shall ZapUp be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our Services.

8. Indemnification

You agree to indemnify and hold ZapUp and its affiliates, employees, and agents harmless from any claims, losses, damages, liabilities, and expenses arising out of your use of our Services, violation of these Terms, or infringement of any rights of another party.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

10. Changes to Terms

ZapUp reserves the right to modify these Terms at any time. We will notify you of any changes by posting the updated Terms on our website. Your continued use of the Services after such changes will constitute your acceptance of the new Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at support[[ @ ]] zapup.press.

Refund Policy

1. Introduction

At ZapUp, we are committed to providing our customers with the best possible service. However, we understand that situations may arise where a refund is requested. This Refund Policy outlines the conditions under which refunds are issued and how the process works.

2. Subscription Charges

  • Non-Refundable: All subscription charges for ZapUp services are non-refundable. By choosing to subscribe to our services, you acknowledge that the subscription fees are billed in advance on a monthly or annual basis and are non-refundable, even if you decide to stop using the service during the subscription period.
  • Cancellation: You can cancel your subscription at any time, but please note that any fees paid for the current billing cycle will not be refunded. Your subscription will remain active until the end of the current billing cycle, after which it will not be renewed.

3. WhatsApp Conversation Charges

  • Non-Refundable: WhatsApp conversation charges are non-refundable. These charges are deducted from your Prepaid Wallet based on the conversations initiated by your business or customers. We do not provide refunds for unused conversation credits or for charges incurred due to customer interactions.
  • Failed Campaigns: If a campaign is canceled before it is delivered or if messages fail to deliver, the deducted amount for such failed messages will be credited back to your Prepaid Wallet at the end of the day.

4. Refund Exceptions

  • Double Billing: If you believe that you have been double billed or charged in error, please contact our support team immediately. We will review the situation, and if a mistake is found, we will issue a refund for the duplicate charge.
  • Service Issues: In cases where there are significant service issues that have been verified by our technical team and cannot be resolved, we may consider issuing a refund on a case-by-case basis. However, this is solely at the discretion of ZapUp.

5. How to Request a Refund

If you believe you qualify for a refund based on the exceptions mentioned above, please follow these steps:

  • Contact Support: Reach out to our customer support team at refunds[[@at]] zapup.press with your account details and the reason for your refund request.
  • Provide Documentation: Be prepared to provide any relevant documentation or evidence that supports your refund claim, such as transaction receipts, screenshots, or error messages.
  • Review Process: Our team will review your request and notify you of the outcome within 5-7 business days. If your refund request is approved, the refund will be processed within 10 business days.

6. Final Decision

All refund decisions made by ZapUp are final. By using our services, you agree to this Refund Policy and acknowledge that any refund granted is at the sole discretion of ZapUp.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at refunds[[@at]] zapup.press. We are here to assist you and ensure that your experience with ZapUp is positive.